MOSSA Cosmetics Privacy Policy

In this Privacy Policy any use of the word “you”, “your” or similar refers to any visitor of website www.mossacosmetics.com (hereafter – Website). Such concepts as “we”, “our” or similar refers to MADARA Cosmetics, AS.

PRIVACY

MOSSA protects fundamental rights and freedoms of the natural persons, especially the right to inviolability of private life, with regard to the processing of data of a natural person in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

MOSSA processes your personal data by various means for several purposes, depending on whether you are a registered user (see Paragraph 2.2), unregistered user (see Paragraph 2.3), have applied for receipt of newsletters (see Paragraph 2.4), or purchase a gift card (see Paragraph 2.5). The information concerning use of cookies is available in the Privacy Policy.

MOSSA does not use or share the obtained information that you provide online without a legal ground. MOSSA is under an obligation to disclose the personal data to government and municipal officials in the cases prescribed by the law. We will be under constraint to disclose the personal information of the consumer when it is required by law.

MOSSA may process your personal data in a summarized manner for the needs of statistics in order to analyse and improve the services provided.

MOSSA takes all possible measures for security of the personal information concerning you in order to protect it against theft, loss, abuse, as well as unauthorised access, disclosure, modification, and damage thereof.

GENERAL RIGHTS

In accordance with the current legislation you have the following rights:

  • to request access to your personal data;
  • to request rectification or erasure of your personal data, to the extent possible; 
  • to request restricting or object to processing of your personal data; 
  • to request movement of your personal data (portability), to the extent possible; 
  • to withdraw your consent given to process personal data at any time; 
  • to lodge a complaint to the national personal data protection supervisory authority; 
  • to contact MOSSA and obtain additional information about the processing of your personal data.


MOSSA contact information:

MADARA COSMETICS, AS,
Zeltiņu iela 131, Mārupe, Latvia, LV-2167, 
phone: +371 66154811, email: info@mossacosmetics.com.

REGISTERED USER

Upon registering in the Website and creating your own customer account, hereinafter – Account, your personal data is used in order to enter into an agreement with MOSSA on creation and maintenance of the Account that is used as a communication channel for concluding the Distance agreement.

Upon creating the Account, you confirm that you are informed that the data you insert is being processed to create and maintain the Account, including, to create and retain your wishlist and purchase history, and send you information related to the performance of the Distance agreement, such as information about performance of the order, updates to the order.

MOSSA needs to receive and process your personal data in order to conclude the Distance agreement using the Account as a communication channel. If you do not provide said personal data, you will not be able to create the Account and conclude the Distance agreement.

In addition, the information contained in the wish list and purchase history is used to improve the services and product offers provided by MOSSA based on the legitimate interest of MOSSA to compile the information about the quality of the offered services and products.

The information contained in the Account regarding the concluded Distance agreements (purchased products), including all communication with you, is retained as evidence of the Distance agreement being concluded and performed. This information is stored by MOSSA based on the legitimate interest to protect its rights and interests in the event of a dispute and the obligation imposed by the law to retain information about the conducted business activities.

Your personal data concerning creating and maintaining the Account and entering into and performing the Distance agreement is processed only by MOSSA and our business partners, who provide delivery services, IT structures, and payment platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

Within the scope of this purpose, your personal data is processed until you delete the Account, or the storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.

COMMERCIAL COMMUNICATION

Upon applying to receive commercial notices, such as promotions, special offers, you agree to MOSSA processing your personal data, which you provide in the Registration form and order placement form, including your geographical location and purchase history.

MOSSA processes your personal data to send you suitable and appropriate commercial notices. MOSSA performs various types of profiling by compiling information you have provided in order to analyse what services and products might be of interest to you and send you suitable commercial notices.

Your personal data with regard to sending commercial notices is processed only by MOSSA and our business partners who provide IT structures, email and SMS message platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

Within the scope of this purpose your personal data is processed until the time you revoke your consent to receive the commercial notices, or, in certain cases, until the necessity to retain evidence of the received consent ceases.

MOSSA suspends sending commercial notices as soon as your request is processed. However, please take note that the processing of requests depends on technological capacities to act on your request, which may take up to five days.

REVIEWS

Upon leaving a review about the Goods, you agree that your name, the assessment given to the Goods, and the review is published on the Website. If you have created the Account using the option to register via Facebook, your picture of a diminished size appears with the review.

Website and improve the quality of services and products provided by MOSSA . The reviews posted on the Website are deleted only if the specific product is not on offer anymore.

If necessary, MOSSA may contact you on the phone or electronically in order to resolve any issues related to the service or product, for which you have left the review. After contacting you MOSSA will cease using your phone number or email address in connection with the review.

Your personal data with regard to posting the review is processed by MOSSA and our business partners, who provide IT structures. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

UNREGISTERED USER

For the purpose of concluding the Distance agreement MOSSA needs to obtain and process the personal data specified in the order placement form. If you fail to provide your personal data, you will not be able to conclude the Distance agreement.

MOSSA compiles and stores the information about your purchase history for the purpose of improving the services and products provided on the basis of the legitimate interest of MOSSA to compile information about the quality of the offered services and products.

The information contained in the Account regarding the concluded Distance agreements (purchased products), including all communication with you, is retained as evidence of the Distance agreement being concluded and performed. This information is stored by MOSSA based on the legitimate interest to protect its rights and interests in the event of a dispute and the obligation imposed by the law to retain information about the conducted business activities.

Your personal data with regard to entering into and performing the Distance agreement is processed only by MOSSA and our business partners who provide delivery services, IT structures, and payment platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

Within the scope of this purpose, your personal data is processed until the time the data storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.

RECEIPT OF COMMERCIAL COMMUNICATION

Upon applying to receive commercial notices, such as promotions, special offers, you agree to MOSSA processing your personal data, which you provide in the Registration form and order placement form, including your geographical location and purchase history.

MOSSA processes your personal data to send you suitable and appropriate commercial notices. MOSSA performs various types of profiling by compiling information you have provided in order to analyse what services and products might be of interest to you and send you suitable commercial notices.

Your personal data with regard to sending of commercial notices is processed only by MOSSA and our business partners who provide IT structures, and email and SMS platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

Within the scope of this purpose your personal data is processed until the time you revoke your consent to receive the commercial notices, or, in certain cases, until the necessity to retain evidence of the received consent ceases.

MOSSA suspends sending commercial notices as soon as your request is processed. However, please take note that the processing of requests depends on technological capacities to act on your request, which may take up to five days.

RECIPIENT OF NEWSLETTERS

Upon agreeing to receive newsletters by email, you agree to MOSSA sending various kinds of commercial notices to the email address you provided.

Your personal data with regard to sending commercial notices is processed only by MOSSA and our business partners who provide IT structures, and platforms for sending emails. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

Within the scope of this purpose your personal data is processed until the time you revoke your consent to receive the commercial notices, or, in certain cases, until the necessity to retain evidence of the consent received ceases.

MOSSA suspends sending commercial notices as soon as your request is processed. However, please take note that the processing of requests depends on technological capacities to act on your request, which may take up to five days.

GIFT CARD

For the purpose of concluding a Distance agreement for the purchase of a gift card, MOSSA needs to obtain and process the personal data specified in the gift card purchase form, and, if you have indicated a different recipient of the gift card, MOSSA also processes the name and email address of such person. If you do not provide your personal data, you will not be able to conclude the Distance agreement.

The information regarding the purchase of the gift card, including all communication with you, is retained as evidence that the Distance agreement has been concluded and performed. MOSSA retains this information based on the legitimate interest to protect its rights and interests in the event of a dispute, and the obligation imposed by the law to retain information about the business activities conducted.

Your and, in certain cases, the gift card recipient’s personal data with regard to conclusion and performance of the Distance agreement is processed only by MOSSA and our business partners who provide IT structures and payment platforms. The minimum scope of personal data is transferred to the business partners on need-to-know basis.

Within the scope of this purpose, the personal data concerning you and, in certain cases, the recipient of the gift card is processed until the time the data storage period set out by the laws of the Republic of Latvia expires, or the statute of limitations for bringing an action in court lapses, whichever sets in later.

If you submit an application for extension of the gift card validity period for 1 (one) month, this application is retained until the end of the extended validity period of the gift card, unless the applicable law establishes a longer period. These conditions are applicable only to the gift cards that are issued beginning from 1 July 2017.

ONLINE STORE PURCHASE

When you make a purchase at MOSSA online store, we may collect and process the following personal data:

  • Surname,
  • First name,
  • Billing and delivery addresses,
  • Email address,
  • Telephone number

PAYMENTS

We collect certain personal information from you in order to handle the payment process. For the convenience of the customer we offer various payment methods. These include the following services:

Paypal:

If you select “PayPal” as a payment method during the ordering process in our online shop, the data on the subject is automatically sent to PayPal. By selecting this payment option, you consent to the transfer to PayPal of personal data required for payment processing.

Payment by credit card:

If you choose the option of paying by credit card, we will transfer your data to the service provider Makseskus AS, who will check with the respective credit institutions (Visa, Mastercard etc.) that your payment data is correct. Your credit card will be charged via a payment form from Maksekeskus payment platform.

COOKIES

Cookies are small text files, which are embedded in on your computer’s hard drive through your browser. They are often used as a mechanism for websites to memorize useful information, such as your login information, and to facilitate convenience of surfing through the website. Our cookies cannot identify you personally.

Several types of cookies are used on the website for various purposes:

  • Essential cookies: The cookies are used to ensure operation of the Website, inter alia, to allow you to use our services and to connect to your account. These cookies are used based on our legitimate interest to ensure operation of the Website and provide services to you. The essential cookies are stored until you close your browser, i.e., until the end of the session.
  • Analytical/performance cookies: The cookies allow us to recognize and quantify the number of visitors of the Website and see how these visitors navigate the Website. The legal grounds for use of these cookies are our legitimate interest to improve performance of our Website, for example, by ensuring a search option. The analytical/performance cookies are stored on your device permanently.
  • Functional cookies: The cookies allow the Website to remember the settings you selected and your preferences that facilitate more convenient use of the Website, for example, if you wish to remain logged in on the Website. These cookies are used based on our legitimate interest to ensure, improve and make the use of the Website more convenient. The functional cookies are stored on your device permanently.
  • Targeting/advertising cookies: The cookies are used to record your visit to the Website, the websites and links you have used, for the purpose to offer and render our or our business partners’ products and services according to your interests. These cookies are used based on your consent. By visiting the Website and using the services provided by us you agree that the targeting/advertising cookies are used. The targeting/advertising cookies will be stored until you delete cookies from your browser.

The cookies are processed and received by us and our business partners who ensure operation of the Website, compile and analyse your activities on the Website. Cookie information is not transferred outside the European Union and EEA.

HOW TO RESTRICT AND ERASE COOKIES

If you wish to restrict, block or erase the cookies, such option is ensured upon changing settings of the browser you use. You cannot opt-out of use of the essential and functional cookies, because without them it is not possible to ensure the functionality of the Website. You cannot opt-out of use of the analytical cookies either because they are necessary for us to improve the performance of the Website.

We use the services of Google Analytics. You can opt-out from the use thereof by downloading and installing the Google Analytics Opt-out Browser Add-on tool.

For further information about cookies and inquiries as to how to manage them please read here www.aboutcookies.org.

CHANGES TO THE PRIVACY POLICY

We have a right to introduce changes to the Privacy Policy at any time by posting them on the Website. Any version of the Privacy Policy posted on the Website shall replace all previous versions of the Privacy Policy and shall come into effect immediately after posting.

CONTACT INFORMATION

If you have any queries, comments or requests concerning the Privacy Policy, please contact us by writing to info@mossacosmetics.com or:
MADARA COSMETICS, AS 
ZELTIŅU IELA 131, MARUPE, LV-2167, LATVIJA.